Second life
Keep it in use
Every Toko MSA piece can come back to us — to be mended, passed on, or recycled once it’s truly worn out. Here’s how each route works, from the first piece we sell.
Repairs
Free repairs, for life
On anything we’ve ever made, however old, however you came by it. Our studio team mends by hand, with matching fabric we keep back from every run.
- Seams & hems
- About 5 days
- Buttons & zips
- About 3 days
- Darning knitwear
- About 10 days
- Patches & reinforcement
- About 7 days
- Re-proofing outerwear
- About 10 days
Turnaround times are our targets for the repair bench when it opens.
Rather mend it yourself? Ask at the studio for spare buttons, matching thread and a darning lesson.
Take-back
Send it back for store credit
Done with a Toko MSA piece? Send it back in any condition. We’ll find it a second life — and you’ll get credit towards your next one.
- 1
Get a free label
Or drop it at the studio or any stockist.
- 2
Wash it and pack it
Any condition — torn, stained or just unloved.
- 3
We check it
Within 10 working days of it arriving.
- 4
Credit lands
Spend it in the studio or with any stockist.
What you’ll get
Planned credit amounts, confirmed at launch.
Where returns will go, in order
Our plan- 1. Resold as is
- 2. Mended, then resold
- 3. Remade into new pieces
- 4. Fibre-recycled
- 5. Downcycled into insulation
Each returned piece goes as far up this list as it can. From our first report, we’ll publish what share of returns ended up at each step.
Pre-loved
Pre-loved Toko MSA
Returned pieces, checked, cleaned and mended in our studio, each keeping its original traceability record. The rail opens once the first pieces come back — this is how each one will be graded.
-
The Field Overshirt
Olive · size M · worn one season
-
Fisherman Rib Sweater
Undyed · size S · elbow darned in our studio
-
Offcut Chore Jacket
Natural · size L · softly faded
-
Bias Slip Dress
Ink · size XS · worn twice
- Excellent
- No visible signs of wear.
- Very good
- Light wear that adds character.
- Good · mended
- Visibly loved, fully repaired.
Questions
The small print, in plain words
Can I send back clothes from other brands?
Yes. We can’t give credit for them, but we’ll pass them to a textile recycler rather than let them go to landfill.
What if my piece can’t be repaired?
If it’s within the 3-year guarantee, we replace it. If not, we’ll give you take-back credit and recycle the fibre.
Who pays for postage?
We do, both ways, for repairs and take-backs within Indonesia.
Do repairs really stay free forever?
Yes. Part of every price goes into a repair fund — you can see how much in the price breakdown on our story page.
When does all this start?
With the first piece we sell, in 2027. Repairs and take-back aren’t a later add-on; they’re costed into the price from day one.